Refund Policy

Cancellation Policy

General Cancellation Policy

. Order/Service Cancellation : Once your order has been placed, you have the option to cancel within 15 minutes either directly from the order confirmation page or from your online account. Your entire order will then be cancelled, as orders cannot be modified once they have been placed. If cancelled, any temporary authorization placed on your card will automatically be reversed. No refund will be necessary as you will not be charged. Additionally, if you had used a promo code during your purchase, you will be able to use it again.

Please note that if you cancel your order before it has been processed and dispatched, you will not be charged for the package and delivery fee. However, we require written notification of the cancellation as soon as possible. If you cancel after the order has been processed and dispatched (which may occur on the same day), you will incur the standard delivery charges. The cost of the items will be refunded, minus the actual delivery charges.

. Eligibility for Cancellation : Cancellation requests are only valid within the 15 minutes window. Once this period has passed, the order or service request will be processed, and cancellations will no longer be accepted. The Refund process will then be initiated, which may not include delivery fees if the order has been processed and dispatched.

. Refund Process : If the cancellation is confirmed within 15 minutes, a full refund will be issued. Refunds will be processed to the original payment method used by the customer during the transaction.

. Refund Timing
Please allow up to 15 business days for the refund transfer to be completed. This period includes the necessary processing time by both the company and the financial institutions involved. While we aim to complete refunds as quickly as possible, the exact timeline may vary based on the payment solution provider's processing time.

. Non-refundable Items/Services Certain products or services may be non-refundable as per our Terms and Conditions, including but not limited to digital goods, personalized items, or services that have already been partially or fully rendered. Such exceptions will be clearly communicated at the time of purchase.

. Customer Responsibility : It is the customer's responsibility to ensure that the cancellation request is made within a time frame and that accurate payment details are provided. For any issues or questions regarding the cancellation process or refund status, customers should contact our support team.

No Cancellation Policy
The following items and services are non-cancellable once purchased or requested:

• Opened or Used Items: Any product that has been opened, used, or otherwise tampered with will not be eligible for cancellation or refund. This includes products that have been removed from their original packaging or have broken seals.

• Personalized or Customized Items: Items that have been customized or personalized specifically for the customer are non-cancellable.
  

• Subscription-based Services: If the customer has subscribed to a service or product that includes recurring charges, cancellations are not allowed after the service period begins.
  

Dispute Cases
In the event of a dispute regarding the transaction, the company reserves the right to review the situation on a case-by-case basis. Refunds or cancellations may be denied if the dispute pertains to items that fall under the non-cancellable category as described above.

Clear Communication to Cardholders
Before making a purchase, customers are strongly advised to carefully review the product details, including any cancellation restrictions that may apply to the item or service. These conditions are clearly communicated to cardholders on the product details page and during the checkout process to prevent any misunderstandings or disputes.

• Pre-Purchase Notice: A prominent notice will be displayed, informing customers that certain items are non-cancellable and may not be returned or refunded once opened, used, or processed.
  

• Acknowledgment of Terms: Customers will be required to acknowledge and accept the No Cancellation Policy at the time of purchase. By proceeding with the transaction, customers confirm that they have read, understood, and agreed to these terms.
  

Customer Responsibility
It is the customer's responsibility to ensure that they are fully aware of the No Cancellation Policy before making a purchase. We strongly recommend that customers check the product descriptions and specifications carefully, especially for items that are non-cancellable, to avoid dissatisfaction.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with unbroken seals. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mykleane.com, or you can initiate Return process directly from the website. Our Delivery partner will contact you to schedule the pickup following receipt of return confirmation. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Arab Emirates, shipping your goods may take longer than expected.  

You can always contact us for any return questions at hello@mykleane.com and +971 58 587 0231 (Whatsapp).

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Some items cannot be returned, including custom products (such as special orders or personalized items), baby care products for hygiene reasons, sale items, and gift cards.

If you have any questions or concerns about a specific item, please contact us at hello@mykleane.com or +971 58 587 0231 (WhatsApp). We will do our best to assist you.

Exchange

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your cosmetic product, we offer an exchange within 7 days after receiving your items.

To be eligible for an exchange:

• The product must be unused and in its original, unopened packaging.

• A receipt or proof of purchase is required.

Products that are damaged, opened, or used are not eligible for exchange.

Please contact our customer service team at hello@mykleane.com and +971 58 587 0231 (Whatsapp) for assistance with your exchange.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mykleane.com or +971 58 587 0231 for Whatapp.